The notion of constant transformation, recently, is so frequently invoked, and organizational change in the public sector is gaining increased attention. Public organizations face the challenge of rapid and discontinuous change that has come to undermine the relevance of traditional approaches on how a public organization should be managed. This paper aims to explore first the challenges that European countries face in order to move towards the modernization of their public administration, the shift from Traditional to New Public Management (NPM) that lead to the operational change of public organizations and administration and then to debate on new managerial practices. Finally, we present a descriptive case study of the operation of “Centers for Citizen Service” in Greece as it constitutes, an innovative change effort for the Greek Public administration and formulates an excellent example of applying new managerial practices in the Greek public administration. It tries to introduce new managerial and administrative practices and issues that are harmonized to the European Union directives.

The notion of constant transformation, recently, is so frequently invoked, and organizational change in the public sector is gaining increased attention. Public organizations face the challenge of rapid and discontinuous change that has come to undermine the relevance of traditional approaches on...