In fall 2001, The Tourism Department at Sultan Qaboos University, Oman commenced offering its BA degree program, where quality has always been a foremost conviction. In this regard, the department was the first Middle Eastern institution to acquire the UNWTO.TedQual certification in 2013;an achievement which was continued in 2015by renewing the accreditation until 2018. Benefiting from the cumulative experience gained during this process, this study aims to propose a best practice case, which can be utilized as a benchmark model for tourism and hospitality institutions seeking quality assurance and accreditation. Accordingly, the study demonstrates the Tourism Department quality assurance model before analyzing and interpreting the department accreditation documents and quality assurance plan.

In fall 2001, The Tourism Department at Sultan Qaboos University, Oman commenced offering its BA degree program, where quality has always been a foremost conviction. In this regard, the department was the first Middle Eastern institution to acquire the UNWTO.TedQual certification in 2013;an achievem...