In the current century, e-government transformation is considered as one of the biggest challenges among and within the IT-related sector from the scale and complexity perspective. Having the main objective as of adapting an existing e-government system and methodology in order to obtain new computing requirements based on the concept of citizens’ new service. Thus, increase the features of service level, quality and maintaining a high policies and rules consistency. Moreover, mission criticality and time of services, information sharing and interoperability, efficiency and productivity along with the reduction of operation expenses are all considered as priorities in this transformation project (Raymond, 2007) [1]. Such a transformation is considered crucial for the service concept as it is changing rapidly; the roadmap coherence in e-government transformation is critical (Raymond, 2007) [1]. However, there is a big aspect regarding the e-Government progress by citizens due to many aspects like: Citizens-Centricity, Facilitating Condition, Effort expectancy and Performance Expectancy. Hence, there is a need to further study in order to be able to obtain better understanding of the complete picture and to have a balanced view and concepts all under one e-Government umbrella. This paper will review and analyze through a quantitative approach in Sultanate of Oman case study. This study targeted citizens in the country to check their intention to use e-Government in Oman (e-Oman). After reviewing and discussing questionnaire outputs using SPSS program, the writer listed some recommendations and conclusion of the study and the nature of them they will be categorized upon to their point of view.

In the current century, e-government transformation is considered as one of the biggest challenges among and within the IT-related sector from the scale and complexity perspective. Having the main objective as of adapting an existing e-government system and methodology in order to obtain new computi...