Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance. This goal could be achieved by improving the service performance of the entire sectors in society. Billions of dollars was invested by governments in order to undertake their first step towards implementing the e-Government project and specially implementing the best methodology of all attached and correlated electronic-based services to it. Government of Sultanate of Oman has realized the importance of moving towards the information century. Therefore, e-Government initiatives were launched in Oman as a part of overall country information technology in 1998. It was first established under the name “Digital Oman” but many obstacles and challenges faced during this stage. The purpose of this research is to investigate and explore the factors that drive the e-Government implementation and adoption that would affect the e-Government performance and implementation. Thus, the study outcomes should be the guidance to conduct e-Government projects in Sultanate of Oman to reduce and eliminate as much as possible the failure possibilities. The study should also provide roadmaps and guidelines for future researchers and policy makers on the project in general and focused in citizen’s determinants for eGovernment services that would enhance the Citizen-government relationship.

Every government is seeking to provide the best services to its country to achieve efficiency and accepted performance. This goal could be achieved by improving the service performance of the entire sectors in society. Billions of dollars was invested by governments in order to undertake their firs...