There has been a significant increase in the number of studies addressing smart experiences in the context of tourism (SET). Nevertheless, no previous work has systematically and critically analysed the literature on this subject. To fulfil this gap, this paper examines the evolution of SET as a research topic by mapping the scientific production on it. To this end, 84 papers published from 2011 to April 2019 were retrieved from Scopus. To map this data, a blend of bibliometric analysis techniques, including the analysis of evaluative measures (productivity and impact metrics) and relational techniques (word frequency analysis and key theme analysis), was employed. Evaluative metrics were carried out using Plotly, Excel, and DB Gnosis software. The reviewed papers were then visually analysed through mind maps using BizAgi Process Modeler. The study presents an original theoretical insight, as well as a significant methodological contribution, as it employs an integrative approach of bibliometric analysis that relies on a set of rigorous techniques and can be implemented in future studies.
There has been a significant increase in the number of studies addressing smart experiences in the context of tourism (SET). Nevertheless, no previous work has systematically and critically analysed the literature on this subject. To fulfil this gap, this paper examines the evolution of SET as a res...
مادة فرعية
European Journal of Tourism Research