One of the most important challenges facing organizations is the increasing levels of job burnout among their employees. In the meantime, it poses the question as what the relationship between this factor and organizational citizenship behavior is. The aim of this study was to investigate the relationship between burnout and organizational citizenship behavior to provide an appropriate model. The population of this study consisted of all employees of industry, mine and trade organization of Golestan province-Iran, the number of whom is 154, out of which, 120 employees were selected as a sample by the simple random sampling method. For collecting the data, two questionnaires of job burnout and organizational citizenship behavior were applied, and the obtained data was analyzed using the statistical methods of Kolmogorov–Smirnov test, Spearman’s correlation test, Pearson's correlation test, Regression analysis, F-test and T-test. From the results, it was found that the variable of job burnout had a significant negative relationship with organizational citizenship behavior. The results demonstrated that among job burnout components, emotional exhaustion and reduced personal accomplishment can predict job satisfaction and organizational citizenship behavior in a negative direction.

One of the most important challenges facing organizations is the increasing levels of job burnout among their employees. In the meantime, it poses the question as what the relationship between this factor and organizational citizenship behavior is. The aim of this study was to investigate the rel...