The main objective of this research was conducted to assess the quality of the work method of customer service company in Isfahan was the gap analysis model using. The statistical community this research clients and visitors to the offices and the number of fixed telephone service centers of Isfahan were 1500000 which of these was estimated according to the Cochrane formula 384 people. Random sampling method in this study was stratified according to size. Questionnaire to assess the quality of information collected to assess validity of servqual questionnaire the questionnaire was cronbach's alpha coefficient (0.96) was used. The results showed that the overall level of quality of the customer's perception and expectation levels of services offered in the Isfahan province telecommunication company was above average.

The main objective of this research was conducted to assess the quality of the work method of customer service company in Isfahan was the gap analysis model using. The statistical community this research clients and visitors to the offices and the number of fixed telephone service centers of Isfa...