Total quality management (TQM) process is considered as a modern system in the field of quality, after quality assurance, quality control and ISO in the Construction sector. Recently many organisations have resorted to the application of total quality management, with a view to assessing the level of quality and to improve it. This paper aims to identify the level of effectiveness of the implementation of TQM principles by the construction contractors in the Sultanate of Oman in the top grade construction company as per classified by the Chamber of Commerce and Industry of Oman. Important factors were taken into account relating to the internal customers (the staff) of these companies. A quantitative research approach was adopted in this study, where the questionnaires were distributed to 114 top staff of excellent and one grade contractors to identify the level of quality practices in their organizations and ascertain that they follow the rules of total quality management or not. For analyzing purpose, chi square test, frequencies and response rate are used in this paper. The finding of the study is that these companies generally take into account the principles of total quality management.

Total quality management (TQM) process is considered as a modern system in the field of quality, after quality assurance, quality control and ISO in the Construction sector. Recently many organisations have resorted to the application of total quality management, with a view to assessing the level...