مقالة علمية
THE IMPACT OF E-GOVERNMENT IMPLEMENTATION ON QUALITY OF SERVICE AND BENEFICIARY SATISFACTION AT THE OFFICE OF THE MINISTER OF STATE IN DHOFAR GOVERNORATE, SULTANATE OF OMAN = أثر تطبيق الحكومة الإلكترونية على جودة الخدمات ورضا المستفدين في مكتب وزير الدولة في محافظة ظفار بسلطنة عمان

Ghawas, Akram Salim.


 

THE IMPACT OF E-GOVERNMENT IMPLEMENTATION ON QUALITY OF SERVICE AND BENEFICIARY SATISFACTION AT THE OFFICE OF THE MINISTER OF STATE IN DHOFAR GOVERNORATE, SULTANATE OF OMAN = أثر تطبيق الحكومة الإلكترونية على جودة الخدمات ورضا المستفدين في مكتب وزير الدولة في محافظة ظفار بسلطنة عمان

Ghawas, Akram Salim.

This paper discusses the impact of the application of e-government quality and its dimensions and its impact on the satisfaction of beneficiaries in the Office of the Minister of State in Dhofar Governorate in the Sultanate of Oman in its applications, which is part of an extensive study carried out by the researcher. The problem of the study is that e-government does not apply to the quality of services and its impact on the satisfaction of beneficiaries in the office of the Minister of State in Dhofar Governorate in Oman because of the many obstacles and challenges that prevent the implementation of e-government. Of the Office of the Minister of State in the Governorate of Dhofar in the Sultanate of Oman, and the presence of deficiencies in the Office of the Minister of State in Dhofar Sultanate of Oman in the application of the service objectives of e-government, so the research aims to discuss e-government and dimensions. The researcher adopted the analytical descriptive method, and discussed the subject in two sections. One of the main findings was that the use and application of e-government must be consistent with the expectations of employees and the needs of service recipients. Keywords: E-government, Beneficiary, Satisfaction, Dhofar, Governorate.

This paper discusses the impact of the application of e-government quality and its dimensions and its impact on the satisfaction of beneficiaries in the Office of the Minister of State in Dhofar Governorate in the Sultanate of Oman in its applications, which is part of an extensive study carried out...

المؤلف : Ghawas, Akram Salim.

مؤلف مشارك : Ali Salim Ghawas

بيانات النشر : Malaysia : MyCite / Malaysian Citation Index، 2019مـ.

التصنيف الموضوعي : العلوم الاجتماعية|الإدارة العامة .

المواضيع : E-government .

Beneficiary .

Satisfaction .

المصدر : The Ministry of Education = MyCite / Malaysian Citation Index : Malaysia.

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